Returns & Exchanges
At Something Went Wrong, we believe that even if your order didn't go as planned, your return process should be seamless and stress-free. We offer a 30-day window for all returns and exchanges to ensure you are completely satisfied with your experience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original condition.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing